Every year, thousands of OSU faculty, staff, and students are asked, “How’re we doing?” They fill in a survey from the Office of the Chief Information Officer (OCIO). The results are pored over by the staff in the various parts of the OCIO. The Digital Union is part of the OCIO and part of the survey. We want you to know that if you took the time to comment about the Digital Union, we hear you and will address the issues you point to.
The most recent survey comments and our responses:
Staff member: Although I do not teach classes, I have attended two workshops held by the Digital Union and found them very helpful.
Response: Wonderful! We’re glad our workshops are useful to instructors and those who support them.
Staff member: I have only used the Digital Union for a few video interviews, so my experience is very small. I was pleased with the experience overall. My only recommendation would be to train the people who are in the area everyday on the video interview equipment, or move Nicholas’s office to the Digital Union. We ran into a few problems and with Nicholas not in the building no one knew how to fix the situation. All was well that ended well, but I think it would be nice moving forward to have tech support on hand.
Response: Like most videoconferencing on campus, ours is supported by staff members from Media Services (another unit in Learning Technologies). When we run into problems, an expert is only a phone call or short walk away. Media Services can detail an expert to be present during your session for a fee. I’m sorry that you ran into snags, but I’m happy to hear that your overall experience with the Digital Union is a positive one.
Faculty member: I love the digital union as a place to try out new things and try out things on different platforms. Our College (nursing) supports our email very well and other platforms very well and we have a very helpful and knowledgeable IT staff!
Response: Thank you! We like finding and displaying new technology items and are always interested to hear suggestions from users.
Staff member: I was disappointed by the lack of a response concerning a class offered at the digital union. My message was never returned, even though I left at least two-thus my dissatisfacted with the digital union.
Response: Our apologies. We strive to answer every email, phone call, and walk-in request for help or support and will redouble our efforts not to miss them. If you need to contact someone directly with questions about Digital Union workshops or other issues, a good way to contact us is to send an email to email@example.com.
Faculty member: My experience is that the people I call for help either know less than I do (which is very little) to treat me like an idiot. Wait times at 8 Help are long. The classes I have taken at the digital union are way over my head. Getting anything repaired takes way too long.
Response: Learners of all levels are welcome at Digital Union workshops. In our workshop descriptions, we strive to be as specific as possible about recommended participant skill level. We are happy to work with attendees before a workshop to prepare or after a workshop to continue the learning. Just ask!
Graduate student: Recently I was trying to use DreamWeaver at Digital Union. But since I can’t run a local server for testing, it was a waste of time for me. I am part of a student organization and maintaining websites is an important task for any organization. There must be some place on OSU where I should be able to do these things.
Response: Sorry, the Digital Union doesn’t maintain servers for testing.
Faculty Member: The Digital Union (and Joni Tornwall in particular) is fabulous!
Response: Why, thank you!
Undergraduate student: This little box isn’t enough. … I do love the Digital Union though, they are all very helpful there. …
Response: Thank you again!